Shipping Policy
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package in real time.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to Europe and North America (including the United States, Canada, and most European countries).
If your country is not listed at checkout, please contact us at message@goodorvica.com and we will check if shipping is available to your location.
Shipping Times
Estimated delivery times vary depending on your shipping destination:
Region Estimated Delivery Time
North America (US & Canada) 5–10 business days
Europe (EU & UK) 5–12 business days
Other European Countries 7–14 business days
Please note: These are estimated delivery times and are not guaranteed. Actual delivery may vary due to factors beyond our control, such as customs processing or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. The total shipping cost will be clearly displayed before you confirm your order.
We offer free shipping on orders over [69.99＄] to the following regions:
United States
Canada
Most European countries (including EU member states and the UK)
For orders below the free shipping threshold, standard shipping rates will apply.
We occasionally run promotional shipping offers – be sure to check our website or subscribe to our newsletter for updates!
Customs, Duties, and Taxes
For North American orders (US & Canada):
US customers: Please note that the de minimis duty-free exemption (previously available for shipments valued under $800) has been suspended as of 2026. Customs duties may apply to your order depending on its value and current customs regulations. Any applicable duties, taxes, or import fees are the responsibility of the recipient. For the most accurate information, please check with your local customs office before placing your order.
Canadian customers: Please be aware that your order may be subject to customs duties, taxes, and import fees imposed by the Canada Border Services Agency (CBSA). These charges are the responsibility of the recipient.
For European orders (EU & UK):
For EU countries and the UK, applicable VAT and customs duties may apply depending on the total value of your order and the specific country's import regulations. These charges are not included in our shipping fees and are the sole responsibility of the recipient.
General information:
Customs fees, import taxes, and brokerage fees are determined by the destination country and are not within our control.
We are unable to calculate or prepay these fees on your behalf.
Please check with your local customs office for more information about potential charges before placing an order.
If you refuse to pay customs fees and the package is returned to us, the return shipping cost will be deducted from your refund, as per our Return Policy.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
For North American orders, we typically ship via USPS, FedEx, or Canada Post. For European orders, we ship via DHL, Royal Mail, La Poste, or other local carriers, depending on your country.
If you do not receive your tracking information within 5 business days after your order has been processed, please contact us and we will investigate.
Delivery Delays
While we strive to ensure timely delivery, there may occasionally be delays caused by:
Customs clearance procedures;
Severe weather conditions (e.g., snowstorms, hurricanes);
Carrier strikes or operational issues;
Incorrect or incomplete shipping addresses provided at checkout;
Peak holiday seasons (e.g., Christmas, Black Friday).
We are not responsible for delays caused by these external factors. However, if you experience a significant delay, please reach out to us and we will do our best to assist you.
Lost or Damaged Packages
We take great care in packaging your items to ensure they arrive safely. However, if your package arrives damaged or goes missing in transit, please contact us immediately.
For damaged items:
Please keep the original packaging and provide clear photos of the damaged product and the outer box – this will help us process your claim more quickly with the carrier.
For lost packages:
We will work with the carrier to investigate. If the package is confirmed lost, we will arrange a replacement or refund according to our Return Policy.
Please report any issues within 7 days of the estimated delivery date for the fastest resolution.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you realize you have entered an incorrect address, please contact us immediately at message@goodorvica.com. We will do our best to update the address before the order is shipped. However, once the package has been dispatched, we cannot guarantee any changes.
Contact Us
If you have any questions about our Shipping Policy, or need assistance with your order, please don't hesitate to reach out:
Email: message@goodorvica.com
We typically respond within 24 hours on business days.